Last updated: March 2026
SITEH3RO™ is a brand of Universal Drilling & Cutting (trading as Unibor), located at 77 Eisenhower LN S, Lombard, IL 60148, USA. When we refer to “we”, “us” or “our” in this policy, we mean Universal Drilling & Cutting.
If you have any questions about this policy or how we handle your data, contact us at usa@unibor.com or call 800-969-9644.
When you visit our website or make a purchase, we may collect:
We use the information we collect to:
We do not sell your personal information. We do not share your information with third parties for their marketing purposes.
All payments are processed securely by Stripe. When you make a purchase, your payment information is transmitted directly to Stripe via an encrypted connection. We do not have access to your full card details at any point. Stripe is PCI-DSS Level 1 certified - the highest level of payment security certification.
Our website uses local storage (similar to cookies) to maintain your shopping cart between pages. This data is stored locally on your device and is not transmitted to our servers. No personal information is stored in your shopping cart - only product selections and quantities.
We use analytics and product-improvement tools to understand how visitors use our site, including Google Analytics, Meta (Facebook) Pixel, and Microsoft Clarity. These tools collect anonymous usage data such as pages visited, time on site, referral sources, clicks, scroll behavior, and aggregated session replays. Microsoft Clarity session recordings automatically mask form inputs and sensitive text. None of these tools collect personally identifiable information without your consent. You can opt out of these tools using browser extensions such as uBlock Origin or Privacy Badger, or by enabling your browser's "Do Not Track" setting.
We use the following services to operate our website and process orders:
We only share the minimum information necessary for each service to perform its function.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise any of these rights, contact us at usa@unibor.com. We will respond to verified requests within 45 days.
We retain order records and customer information for as long as necessary to fulfill our legal and business obligations, including accounting, tax and regulatory requirements. If you would like us to delete your personal information, contact us and we will do so where we are legally able.
We take reasonable measures to protect your personal information from unauthorized access, loss or misuse. Payment processing is handled entirely by Stripe using industry-standard encryption. Our website is served over HTTPS, ensuring data transmitted between your browser and our servers is encrypted.
Our website and products are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it promptly.
We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this privacy policy or wish to exercise your rights, contact us:
This privacy policy is provided as a general guide. It does not constitute legal advice. We recommend consulting a qualified attorney to ensure compliance with all applicable laws and regulations.